Shipping Policy

At SALSHINE, operated by Salino Shades LLC, we are committed to delivering your orders safely, efficiently, and at competitive shipping rates. We work with trusted shipping carriers to provide reliable delivery services and keep you informed throughout the shipping process.

Shipping costs and delivery times displayed on our website are estimates based on the information available at the time of purchase. Actual shipping costs and delivery times may vary depending on the product, destination, package dimensions, weight, and carrier requirements. If the actual shipping cost exceeds the amount quoted at checkout by more than 15%, we will contact you by phone or email for approval before processing your order.

1. Shipping Addresses

To help ensure successful delivery and avoid unnecessary delays or additional charges, please review the following guidelines when placing your order:

Verify your address: Please provide a complete and accurate shipping address, including apartment, suite, or unit numbers where applicable.
Business addresses: Include the business name to help the carrier identify the delivery location.
P.O. Boxes: P.O. Boxes may not be accepted for certain products or shipping methods. Freight shipments cannot be delivered to P.O. Boxes.
Residential businesses: Businesses operating from a home are generally considered residential for shipping and freight pricing purposes.
Contact information: Provide a valid telephone number and email address. Carriers may contact you to confirm delivery arrangements or resolve delivery issues.

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delays, additional charges, or unsuccessful delivery attempts.

2. Shipping Carriers and Partners

SALSHINE ships orders through major carriers and logistics partners, including:

USPS (United States Postal Service)
UPS
FedEx
SpeedX
Freight carriers and other logistics providers, when required

The carrier used for an order depends on the product's weight, dimensions, destination, delivery service, and availability. We reserve the right to select the most suitable carrier for each shipment.

If you have a preferred carrier or would like to use your own shipping account, please contact us before placing your order. Such arrangements are subject to availability and approval.

3. Multiple Shipments

Depending on product availability, warehouse location, and shipping requirements, an order containing multiple items may be shipped in separate packages or shipments.

You may receive separate tracking numbers and delivery notifications. Shipping charges will be communicated during checkout or before processing when applicable. We will not charge an additional shipping fee solely because an order is divided into multiple shipments unless otherwise disclosed and agreed upon.

4. Shipping and Delivery Times

Estimated delivery times vary by carrier, destination, product availability, and shipping method. Available options and estimated delivery times will be displayed at checkout whenever possible. The following are general estimates and are not guaranteed delivery dates:

Standard Ground Shipping: Typically 1–5 business days, depending on the destination and carrier.
3-Day Shipping: Typically 3 business days where available.
2-Day Air Shipping: Typically 2 business days where available.
1-Day Air Shipping: Typically 1 business day where available.

Expedited services may not be available for all products, addresses, or destinations. Freight shipments and oversized products may require additional arrangements and delivery estimates.

Delivery estimates generally exclude weekends, holidays, processing delays, and circumstances beyond our control. Actual delivery times may vary.

5. Expedited Shipping

Expedited shipping options may be available for eligible products and destinations. Available services and associated charges will be displayed at checkout when applicable.

Oversized products and freight shipments may require a separate shipping quote. Please contact our customer service team before placing your order if you require expedited freight delivery or a specific delivery date or time.

All expedited shipping requests are subject to product availability, carrier service availability, and destination restrictions.

6. Delivery Requirements

Shipping requirements depend on the product and carrier used.

Residential addresses: Houses, apartments, and other residential properties are generally classified as residential delivery locations. Schools, churches, and similar facilities may also be classified as non-commercial locations by certain freight carriers.

Commercial addresses: Freight carriers may classify a location as commercial if it is an operating business or industrial facility with suitable truck access and normal receiving hours. A loading dock or tractor-trailer access may be required for certain deliveries.

For freight shipments, the carrier may contact you to arrange a delivery appointment. Additional services, such as lift-gate delivery, inside delivery, or delivery to a location without standard truck access, may incur extra charges.

Please ensure that someone is available to receive the shipment when required. Delivery appointments and special delivery services are subject to carrier availability.

7. Free Shipping

SALSHINE may offer free standard shipping on selected products or qualifying orders. Eligible products and offers will be identified on the relevant product page or during checkout.

Unless otherwise stated, free shipping applies only to eligible standard shipping services within the contiguous United States. Orders shipped to Alaska, Hawaii, Puerto Rico, offshore islands, remote locations, or other destinations outside the eligible service area may require additional charges or a separate shipping quote.

Free shipping does not automatically include upgraded or special services, including:

Expedited shipping
Lift-gate delivery
Inside delivery
White-glove delivery
Scheduled or appointment-based delivery
Other specialized freight services

Additional charges may apply to remote locations, restricted-access locations, or deliveries requiring special handling. If additional shipping charges apply, we will notify you before processing the order when applicable.

8. Tracking and Delivery Updates

When tracking information is available, we will provide it by email or through your order details. Tracking updates may take some time to appear after a carrier receives the shipment.

Once an order has been handed over to the carrier, delivery schedules and transit updates are managed by the carrier. We will make reasonable efforts to assist customers with shipment inquiries and delivery issues.

9. Shipping Delays and Delivery Issues

Although we work with established carriers to provide reliable service, delays may occur because of weather, transportation disruptions, high shipping volumes, incorrect addresses, carrier operational issues, or other circumstances beyond our control.

If your order appears delayed, tracking information indicates a delivery problem, or your package has not arrived within the estimated delivery window, please contact us with your order number so we can assist.

10. Contact Us

For questions about shipping options, delivery estimates, freight quotes, or special delivery requirements, please contact SALSHINE customer service through the contact information provided on our website.

We appreciate your business and thank you for choosing SALSHINE.